Member Services Representative – Scottsdale

We are seeking a professional and friendly individual to join our Member Services team. Our Set Jet Member Services Representatives conduct all aspects of member service inquiries and are dedicated to delivering an unmatched concierge service to our members. An ideal candidate has strong interpersonal skills and is comfortable handling consistent internal and external communications.

Responsibilities:

• Assisting member enrollment and booking processes
• Managing member communications via email, text, and phone
• Cross-departmental communication of member updates and needs
• More tasks upon assignment

Requirements:

• College degree preferred; high school diploma required
• Executive level service skills within hospitality or dining service industries
• Professional customer service and phone communication skills
• Ability to adapt to changing schedules and circumstances quickly and efficiently with grace and tact
• Strong communication and organizational skills
• Unwavering team player mentality
• Customer-centric service-oriented demeanor
• Willingness and ability to take direction
• Openness to growth opportunities
• Ability to handle sensitive, confidential information
• Must be 21 years of age or older and have a valid driver’s license with a clean driving record
• Must be able to pass required credit check and a 10-year criminal background check
• No cigarette smoking