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Frequently Asked Questions

FAQs

Membership

Prior to being approved as a Set Jet Member, an application must be submitted via our website. All applicants must pass a security background check by a third-party security screening provider as well as meet all requirements set by Set Jet, the Transportation Safety Administration (TSA), Set Jet’s Part 135 on-demand charter operators, and any other participating law enforcement agencies. The security check process is, in most cases, instantaneous. In some cases, the security check process may require additional information.

Set Jet Membership is available to a limited number of Members and requires a one-time Security Check Fee of $99.95. This Security Check Fee is non-refundable, and payment of the Security Check Fee must be paid in full at the time of application each time you apply or re-apply for Membership. This policy includes, but is not limited to, Set Jet Members that allow their Membership to lapse due to lack of payment of their Monthly Membership Fee, cancel their Membership, or place their Membership on hold.

The first month of your Monthly Membership Fee must be paid in full at the time of application and your Set Jet Membership will be automatically renewed each month. Set Jet will automatically charge the Monthly Membership Fee to your credit, debit, or prepaid card no earlier than three (3) days prior to the expiration date of your Membership.

We accept Visa, MasterCard, Discover, and American Express. Cash, checks, money orders, or cryptocurrency will not be accepted.

The Security Check Fee is non-refundable and any paid Membership Fees (Standard or Elite) are non-refundable.

All flight originations and/or seat purchases are non-refundable and non-transferable, except when Set Jet makes a “Major Change.” Set Jet terms a “Major Change” as a change in the departure or return date, a change in the origin or destination city excluding Temporary Flight Restrictions (TFR’s), and/or a delay beyond six (6) or more hours.

Set Jet Memberships are non-transferable and as a Set Jet Member, you are prohibited in giving any person or entity access to the Set Jet Member Portal using your membership information, such as, allowing any person or entity to log-in using your email address and password.
If you wish to cancel your Set Jet Membership, you are able to do so at any time. As a Set Jet Member, it is your sole responsibility to contact Set Jet to cancel your Membership or place your Membership on hold via email, over the phone with the assistance of a Set Jet Member Services Representative, or in-person at one of Set Jet’s private terminals. In the event you do not contact Set Jet prior to five (5) days before the expiration of your Membership, your Membership will automatically be renewed and your credit, debit, or prepaid card on file will be charged the Monthly Membership Fee.

Your Set Jet Membership will be revoked, and you will be immediately terminated as a Set Jet Member if you:

  1. Engage in any conduct that Set Jet deems to be inappropriate and/or is a violation of applicable laws or regulations, both local and federal.
  2. Create or use a false identity for the purpose of misleading others, including but not limited to the submission of fraudulent Membership applications.
  3. Violate Set Jet activities, sponsored activities, networks, and/or services that could damage, disable, overburden, or otherwise impair or interfere with any operation or any party’s use et.
  4. Use any material or information, including images and videos in any manner that infringes any copyright, trademark, patent, trade secret, and/or other proprietary right of any party.
  5. Defame, abuse, harass, stalk, threaten, and/or otherwise violate the legal rights, such as rights of privacy and publicity, of others.
  6. Engage in any other conduct that Set Jet deems to conflict with Set Jet’s Terms and Conditions.
FAQs

Flying with Set Jet

Yes, all minors between the ages of two (2) and seventeen (17) are required to hold an active Set Jet Membership to fly with Set Jet. We approve minors as Members on a case-by-case basis provided that the minor does not adversely impact the experience of any other Member while in the aircraft or any of the Set Jet facilities.
Yes, all minors under the age of two (2) are classified as Lap Children, per the Federal Aviation Association (FAA), and do not require a Membership to fly. You may travel with a Lap Child, as long as you notify Set Jet at least twenty-four (24) hours prior to flying. To fly with an infant, you need to notify Set Jet via your Member Portal at time of booking, email, over the phone with the assistance of a Set Jet Member Services Representative, or in-person at one of Set Jet’s private terminals. The infant’s full legal name and date of birth will need to be provided for all flights between Set Jet’s regional domestic destination cities, as well as a valid Passport for Set Jet’s international destination city of Cabo San Lucas, Mexico. In compliance with FAA regulations, Set Jet, at any point, reserves the right to request documentation to verify any Lap Child’s information, such as a registered copy of a birth certificate.
Yes, all minors over the age of five (5) are eligible to fly unaccompanied on a case-by-case basis, provided the minor’s parent and/or legal guardian completes the required Unaccompanied Minor Form at least twenty-four (24) hours prior to flying. As the parent and/or legal guardian, you are responsible for notifying Set Jet of any Unaccompanied Minors that will be traveling via their Set Jet Member Portal at time of booking, email, over the phone with the assistance of a Set Jet Member Services Representative, or in-person at one of Set Jet’s private terminals.
As a Set Jet Member, “booking a flight” means that you are originating a flight, i.e., you are the first Member to purchase a seat on a flight. When you “book a flight,” you are responsible for designating the departure city, the arrival city, as well as the date and time of the flight within operator availability. When you “book a flight,” you are considered “Member One” for that flight. When you “buy a seat,” you are purchasing a seat on another Member’s existing flight, i.e., a flight which has already been originated by another Member as “Member One.”
Set Jet does not have a minimum passenger requirement for a flight to occur, so if “Member One” books a flight and no additional Members buy any of the available seats and join the flight, Set Jet’s Part 135 on-demand charter operators will operate the booked flight.
All flight originations and seat purchases are available on a one-way basis, only. You may book two (2) one-way flights or buy two (2) one-way seats, or a combination thereof, simultaneously and facilitate the equivalent of a round trip.
In the event you miss your flight, for any reason, and do not use the original seat that you purchased, you will not be provided with a credit or refund.
In the event you wish to cancel or change your flight, you must do so a minimum of seven (7) days prior to the departure time for domestic flights and ten (10) days prior to the departure time for international flights to be entitled to a credit on your account for the amount of your originally purchased flight.
Set Jet will have to cancel flights if unforeseen circumstances occur, such as aircraft, crew, and/or other operational resource unavailability, acts of God, or inclement weather.

To maintain a respectful atmosphere, Set Jet requests that all Members, as well as their children and guests, adhere to our Dress Code Policy. Preferred attire is respectful, appropriate, neat, and presentable. Dress to impress. Details of prohibited clothing are outlined in the section below:

  1. Workout attire such as sports bras and gym shorts are prohibited; athleisure, including yoga pants/leggings, is acceptable.
  2. Short shorts/skirts.
  3. Swimsuits or swim attire.
  4. Any exposed lingerie and undergarments, including collarless undershirts.
  5. Clothing and belongings emitting any offensive odors, clothing with words, images, or symbols that are vulgar or lewd, promote illegal drug use, or are likely to cause serious disruption.
  6. Flip-flops, house shoes, and slippers.
  7. Backward facing hats.

Set Jet reserves the right to deny service to any Member who is inappropriately dressed. Multiple violations of the Dress Code Policy by a Member may result in a suspension of their Membership or other disciplinary action. Exceptions to the Dress Code Policy may be made for special or private events at the sole and absolute discretion of Set Jet management. Set Jet management reserves the right to change and/or update the Dress Code Policy at any time.

Set Jet does not have a daily flight schedule, but Set Jet can facilitate up to four (4) flights daily per available aircraft, between 7:00am and 12:00am, seven (7) days per week, three-hundred-sixty-five (365) days per year, between Set Jet’s regional domestic destination cities of Aspen, Las Vegas, Los Angeles, Orange County, Salt Lake City, San Diego, and Scottsdale, as well as Set Jet’s international destination city of Cabo San Lucas, Mexico.

As a Set Jet Member, you can purchase a thirty (30) day Limited Standard Membership for a travel companion for $99.95 or a thirty (30) day Limited Elite Membership for $999.95. Both thirty (30) day Limited Memberships offer the same benefits as the recurring versions of those Memberships, except all thirty (30) day Limited Membership Fees are non-recurring and will only be charged once upon application.

Please note, regardless of the type of Limited Membership that is purchased, the one-time Security Fee is still required. Each time you purchase a thirty (30) day Limited Membership for a travel companion, you will be required to pay the Security Check Fee of $99.95, even if that travel companion has previously been a Set Jet Member and their Membership has lapsed.

Set Jet does not offer designated or assigned seats. All seats are available on a first come, first served basis. Members are boarded into the aircraft in numerical order, based upon the order in which seats were purchased, with the exception in regard to Elite Member status priority boarding.
The Winter Maintenance Fee is assessed on all flights which arrive or depart from any destination that has temperatures around or below 32°F between October and April.
FAQs

Terminals, Check-in, Baggage, and Security

When you book a flight and/or buy a seat, you will be provided with an electronic copy of your receipt and itinerary via email. To check-in and board the aircraft, you will only need to provide your valid Driver’s License or Passport.

You must pass a security background check by a third-party security screening provider, as well as meet all requirements set by Set Jet, the TSA, Set Jet’s Part 135 on-demand charter operators, and any other participating law enforcement agencies to become an approved Set Jet Member. This approved and pre-screened status allows Set Jet to perform passive security screenings with Evolv threat detection technology. Set Jet reserves the right to perform additional random security screenings prior to aircraft boarding, including but not limited to, electronic and hand search.

You will be allowed to travel with a maximum of two (2) standard-sized bags, which must be checked, and one (1) personal belonging such as a purse, briefcase, or laptop case, which may be carried on. Each of the checked bags shall not exceed fifty (50) pounds. The weight of the personal belonging shall not exceed twenty (20) pounds. Carry-on items may be restricted. In such a case, your carry-on items will also be checked. All baggage must have outside baggage tags for identification.

Additional baggage or personal belongings, above and beyond the maximum allowed, or which exceed the allowable weight limit, may be allowed on a case-by-case basis and require advance notice, as well as an additional fee of fifty dollars ($50) per bag or personal belonging for domestic flights and one-hundred dollars ($100) per bag or personal belonging for international flights.

All baggage, checked and/or carry-on, is subject to random security screenings, including but not limited to, electronic and hand search.

You are prohibited from traveling with any restricted or hazardous materials as defined in the TSA Prohibited Items List. You will also not be permitted to carry firearms or weapons of any kind, food or alcoholic beverages, or contraband of any kind.

No. Set Jet is strictly smoke-free and the use of any tobacco including smokeless tobacco products and all types of electronic smoking devices, with or without tobacco, are prohibited from any Set Jet facilities including aircraft, terminals, gates, lounges, and restrooms.

Let's fly together

Phone: 480.264.6500
Email: [email protected]

*Set Jet acts solely as an agent for its members in facilitating private jet charter flights and other membership benefits. Set Jet does not own or operate any aircraft. On behalf of its members, Set Jet facilitates all charter flights using the services of FAA-certificated Part 135 carriers. Membership in Set Jet is subject to Set Jet approval in accordance with Set Jet’s terms and conditions.

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July 18, 2023 Set Jet to Become Public Via Merger with Revelstone Capital Acquisition Corp. Learn more…

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